For independent vet clinics
Pet insurance claims, handled.
Remy reads your SOAP notes and invoices, fills the right form for every insurer, submits the claim, and tracks the appeal. Your practice manager gets her afternoons back.
The pattern
Your front desk isn’t an insurance processing center. It just acts like one.
Every clinic has the same pattern. A claim goes out, a week later it comes back denied for a missing CPT code, someone tracks down the attending vet for a note, the form gets resubmitted, and three weeks after the visit the owner finally sees her reimbursement.
Multiply that by 40 claims a month and every insurer’s different portal and you’ve built a second full-time job nobody meant to hire.
You know this. You’ve tried to hire around it, trained techs up to help, begged the insurers for better portals. Trupanion’s direct-pay solves maybe 15% of your volume. The rest is paperwork, and the paperwork is eating your practice manager.
That’s why we built Remy.
What Remy does
Three jobs. Quietly, and on time.
Reads what you already wrote.
Remy connects to your PIMS — ezyVet, Cornerstone, AVImark, or Neo — and pulls the SOAP note and invoice directly. Your team doesn’t re-enter anything.
Knows every insurer’s form.
Trupanion, Nationwide, Healthy Paws, Embrace, Figo, ASPCA, MetLife, Pets Best. Each one wants something slightly different. Remy keeps up so your staff doesn’t have to.
Tracks every claim through payout.
Submitted, approved, denied, appealed, paid. One dashboard. Your practice manager sees the whole pipeline in the time it takes to answer a phone.
What your week looks like
Same Monday. Different Friday.
Before Remy
- Mon14 new claims in the queue. Two hours drafting.
- TueThree denials from last week. Chase the vet for notes.
- WedTrupanion portal is down. Again.
- ThuAn owner calls about her reimbursement. You explain the process. Again.
- FriBacklog larger than Monday.
With Remy
- MonRemy submitted 14 claims over the weekend. You review the three that flagged for your judgment.
- TueDenials appealed by 10 AM with supporting notes pulled in automatically.
- WedThe portal issue is logged and retried.
- ThuYou check the dashboard in 90 seconds. Everything’s moving.
- FriBacklog cleared.
Why not just hire someone?
You could, and it would cost you more.
A full-time billing coordinator in most markets runs $48,000–$62,000 all-in, plus benefits, turnover risk, and the ramp time of training them on eight insurers’ portals. Remy runs $400 a month. The math isn’t close.
The pitch isn’t that Remy replaces anyone. It’s that Remy clears the paperwork so the people you already hired can do the work they actually trained for.
Thirty days. No charge. No obligation.
Give us access to your PIMS and your last month of outstanding claims. We’ll submit them, track them, and at day 30 you’ll have a clear picture of whether Remy earns its keep.